General Website & Shopping:
Is Hatley a Canadian company?
Yes! Hatley is proudly Canadian, founded in North Hatley, Quebec. Learn more about our story on our History page.
I can’t find an item on your website. Do you still carry it?
If it’s not online, it’s likely sold out or discontinued. You may still be able to find it at our retail stores or wholesale partners. If you can’t find a specific style, know that we introduce new products in our best selling bodies every season.
I placed an order but didn’t get a confirmation email. Did it go through?
Check your spam folder first. If it’s not there, contact Customer Care. We’ll confirm and resend your order details.
I didn’t receive a shipment email / Where is my order?
Once your order ships, you’ll get a tracking email. If you haven’t received one, your order may still be processing. Contact us for confirmation.
Can I change or cancel my order?
We can only cancel or adjust if it hasn’t been processed. Once shipped, no changes are possible, but you may refuse delivery or return items.
How do I track my order?
You’ll receive a shipping confirmation with tracking. You can also log into your account to check status.
Do you ship internationally?
Yes. Orders must be placed through the correct store: our Canada site ships within Canada, our UK site ships within the UK region, and our US site ships internationally. Rates and delivery times vary by location.
Where do you ship from?
We ship from Montreal, QC (Canada), or from our UK warehouses in Richmond or Clarks Village, based on your delivery address.
I want to mail my order as a gift. Is it possible to not send the invoice with the order?
We don’t include pricing information on our packing slips, so your order can be sent as a gift. Your order confirmation email serves as the receipt.
Do you ship Little Blue House to the UK?
No, at this time only the Hatley garments that are found online under the UK region can be shipped to UK customers. We cannot ship Little Blue House garments to the UK region for the foreseen future.
Returns & Exchanges:
What is your return policy?
We accept returns within 30 days for unworn, unwashed items with tags. Some exclusions apply. See Returns & Exchanges.
Can I return an online purchase in-store?
Yes, online orders can be returned in-store. For more information, see Returns & Exchanges.
Payments & Promotions:
Why do I see two charges on my credit card?
One is a temporary pre-authorization hold. The actual charge is processed once your order ships, and the hold will disappear within a few days (depending on your bank).
Do you offer gift cards?
We don’t currently sell gift cards online. Gift cards can be purchased in-store only. Visit our Store Locator for the closest store.
I forgot to apply my promo code. Can it still be used?
If your order hasn’t shipped yet, we can adjust the price. If it has already shipped, we’ll refund you the discount amount.
Technical & Other Questions:
I can’t place my order online. Can I order over the phone?
All orders must be placed through our website. If you’re having trouble during a busy sale, please try again in a few minutes or contact our Customer Care team for help.
Hatley FAQs:
What is Hatley best known for?
Playful prints, durable kids’ rainwear, high-quality women’s clothing, and timeless designs made to last.
Do you carry children’s rainwear?
Yes. Kids’ raincoats, boots, and umbrellas that are waterproof, PVC-free, and covered in fun prints.
Do you make women’s rainwear?
No. Hatley rainwear is exclusively for kids. However, our women’s collection features classic clothing—like dresses, sweaters, pajamas, and more. Designed for everyday comfort and timeless style.
What sizes do you carry?
Baby, toddler, and kids’ clothing plus a wide range of women’s clothing (dresses, tops, pajamas, and more).
How should I care for Hatley clothing?
Most items are machine washable. Always check product tags or the product page for specific care instructions.
Little Blue House FAQs:
What makes Little Blue House different from Hatley?
While Hatley focuses on everyday apparel for women and kids, Little Blue House is all about quirky prints, loungewear, and family fun.
Do you carry family matching pajamas?
Yes! We offer matching pajama collections for men, women, kids, toddlers, babies, and even pets.
Do you offer novelty items or gifts?
Yes. From witty sleepshirts to playful accessories, Little Blue House is home to fun giftable items.
How should I care for Little Blue House products?
Most pajamas and loungewear are machine washable. Check the care label for best results.
Rewards & Loyalty Program:
How does the Hatley Rewards program work?
Our Rewards program lets you earn points every time you shop, which you can redeem for savings on future purchases. You can also earn rewards for signing up, referring friends, and completing other activities.
Where can I find more details about Rewards?
For a full list of ways to earn and redeem points, program tiers, and all FAQs, visit our Rewards page.